Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Algorei ("we", "us", or "our"), a business operated from Istanbul, Turkey. By registering for an account, accessing the platform, or using any Algorei service, you agree to these Terms and our Privacy Policy.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, do not create an account or use the platform.

Algorei is a done-for-you AI automation platform for service businesses. We build and manage systems on your behalf using a combination of proprietary tools and trusted third-party services. The platform includes the following capabilities:

• CRM and contact management. Store, organise, and track contacts, companies, notes, and interaction history.
• Email outreach. Compose and send outreach email campaigns to your contacts from a custom sending domain.
• Booking pages. Publish a branded booking page that allows third parties to schedule meetings. Confirmations are sent by email and meeting links are generated automatically.
• Invoice generation. Create and send PDF invoices to clients.
• AI assistant. A chat interface for business-related questions and assistance, powered by AI language models.
• Embeddable contact form. A lead capture form that can be embedded on your website to collect inquiries as contacts.
• AI receptionist. An AI-powered voice system that answers inbound calls, collects caller information, and triggers follow-up workflows automatically. Calls are recorded and transcribed as part of this service. Available on the enterprise plan.
• SMS follow-ups. Automated SMS messages sent to leads and contacts following key events such as a new enquiry or completed booking. Available on the enterprise plan.
• Workflow automations. Configurable automations that trigger follow-up sequences, notifications, or data transfers to connected tools based on events in your account.
• Booking integrations. Receive booking data from connected scheduling tools into your Algorei account.
• Analytics and reports. View usage metrics, contact activity, and business performance data within your account.

Because Algorei is a done-for-you service, much of the above is built and configured by us on your behalf during onboarding. We may add, modify, or remove features at any time. Material changes affecting enterprise clients will be communicated in advance.

Eligibility. You must be at least 18 years old and capable of entering into a binding agreement to use Algorei.

Accurate information. You must provide your real first name, last name, and email address when registering. You may optionally provide your company name. Providing false information may result in account suspension.

Account responsibility. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at contact@algorei.com if you suspect unauthorized access.

Two-factor authentication. Two-factor authentication is available and recommended. When you mark a device as trusted after completing verification, that device is authorised for 7 days. You are responsible for the security of any trusted device.

Algorei does not offer fixed subscription tiers or generic packages. All engagements are custom-scoped and priced based on your specific business requirements. Pricing, deliverables, payment terms, and any service-level commitments are agreed in writing before work begins.

No automated billing. Algorei does not process payments through the platform. All billing is managed directly as described in your engagement agreement.

Failure to pay. Failure to pay agreed fees may result in your account being suspended or access being restricted until the matter is resolved.

You agree not to use Algorei to:

• Send spam, unsolicited commercial messages, or any communications that violate applicable anti-spam laws.
• Collect or process personal data without a valid lawful basis under applicable data protection laws.
• Upload, transmit, or generate content that is unlawful, defamatory, harassing, threatening, fraudulent, or that infringes on any third-party rights.
• Attempt to gain unauthorized access to the platform, its infrastructure, or any other accounts.
• Use automated tools to scrape, extract, or harvest data from the platform without prior written consent.
• Resell, sublicense, or provide the platform as a service to third parties without prior written agreement.
• Interfere with the proper functioning of the platform or circumvent usage limits.
• Use any AI feature to generate content that is harmful, deceptive, or violates applicable laws.

We reserve the right to suspend or terminate accounts that violate these restrictions without notice where immediate action is necessary.

Your data. You are responsible for all data you enter into Algorei, including contact information for your clients. You must ensure you have a valid lawful basis under applicable data protection law to collect and process that data.

Email sending. You are responsible for ensuring that recipients of emails sent through the platform have consented to receive them where required by law.

Call recording disclosure. If you use the AI Receptionist feature, you are responsible for informing callers that their call will be recorded and processed by an AI system, as required by applicable law in your jurisdiction.

SMS sending. You are responsible for ensuring that recipients of SMS messages have opted in to receive them where required by law.

Outbound webhooks. If you configure automations that send data to external platforms, you are responsible for the data handling practices of those platforms.

Accuracy of content. You are responsible for the accuracy of invoices, booking information, and any other content sent to your clients through the platform.

Data subject rights. When your clients submit data through tools you deploy, you are the data controller for that data and are responsible for responding to any data subject rights requests they make.

Our platform. Algorei and its underlying technology, design, and branding are owned by Algorei and are protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the platform.

Your content. You retain ownership of all data and content you upload or create within the platform. By using the platform, you grant Algorei a limited, non-exclusive licence to process your content as necessary to operate the service.

Feedback. If you provide suggestions or feedback about the platform, we may use that feedback to improve the service without any obligation to you.

AI output. Text generated by the AI assistant is produced by third-party AI models. We make no representations about the copyright status of AI-generated output. You are responsible for reviewing and verifying any AI-generated content before use.

Each party agrees to keep the other's confidential business information in confidence and not to disclose it to third parties without prior written consent. This includes pricing agreed for your engagement, technical integration details shared during onboarding, and any non-public business information exchanged in connection with the service.

This obligation does not apply to information that is or becomes publicly known through no breach of these Terms, that was known to the receiving party before disclosure, or that must be disclosed by law or valid legal process.

Algorei aims to provide reliable access to the platform but does not guarantee uninterrupted availability. The platform depends on third-party infrastructure and availability may be affected by planned maintenance, provider outages, or circumstances beyond our control.

Specific uptime commitments, if any, are agreed in writing at the time of your engagement. We will make reasonable efforts to notify enterprise clients of planned maintenance in advance.

As-is basis. The platform is provided on an "as-is" and "as-available" basis. Algorei makes no warranties, express or implied, regarding the platform's fitness for a particular purpose, accuracy of AI-generated content, or continued availability of any feature.

Limitation. To the maximum extent permitted by applicable law, Algorei's aggregate liability to you for any claims arising from or related to these Terms or your use of the platform is limited to the amount you paid to Algorei in the three months preceding the claim, or 100 USD, whichever is greater.

Exclusion of consequential damages. Algorei is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, even if advised of the possibility of such damages.

Third-party services. Algorei is not liable for the actions, outages, or data practices of any third-party services used to deliver the platform, including infrastructure providers, email delivery services, AI model providers, voice AI providers, SMS providers, and analytics tools.

You agree to indemnify and hold harmless Algorei and its representatives from any claims, damages, or expenses (including legal fees) arising from: your breach of these Terms; your violation of any law or third-party right; your failure to obtain required consents for call recording, email, or SMS communications; or any data you enter into or transmit through the platform.

By you. You may close your account at any time by contacting contact@algorei.com. We will process the request and delete your data within 30 days, unless we are required to retain it by law.

By Algorei. We may suspend or terminate your account at any time if you violate these Terms, fail to pay agreed fees, or if we determine that continued access poses a risk to the platform or other users. We will make reasonable efforts to notify you before terminating a paid account except where immediate action is necessary.

Effect of termination. Upon termination, your access to the platform ceases. Sections covering intellectual property, confidentiality, limitation of liability, indemnification, and governing law survive termination.

Governing law. These Terms are governed by the laws of the Republic of Turkey.

Dispute resolution. We prefer to resolve disputes directly. If you have a complaint, email contact@algorei.com and we will respond within 14 days. If we cannot resolve the dispute directly, it will be submitted to the exclusive jurisdiction of the courts of Istanbul, Turkey.

Consumer rights. Nothing in these Terms limits any rights you have as a consumer under the laws of your country of residence that cannot be waived by contract.

We may update these Terms at any time. For material changes, we will notify registered users by email at least 14 days before the change takes effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

If you do not accept a material change, you may terminate your account by contacting us before the change takes effect.

Entire agreement. These Terms, together with the Privacy Policy and any written engagement agreement, constitute the entire agreement between you and Algorei regarding the platform.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so in the future.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of substantially all of our assets.

Contact. For any questions about these Terms, contact us at contact@algorei.com.