Legal Document
These Terms govern your access to and use of Algorei's platform and services. Please read them carefully. By using our services, you agree to be bound by these Terms.
Table of Contents
By creating an account, accessing our platform, or using any Algorei service (whether through our web application or any other interface we provide) you agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and our Security Policy. Together these documents form the complete agreement between you and Algorei ("we," "us," or "our").
Age Requirement. You must be at least 18 years old to use our services. By agreeing to these Terms you confirm you meet this requirement. If you are under 18 you may not use our services under any circumstances.
Business Authority. If you accept these Terms on behalf of a company or other legal entity, you represent that you have full legal authority to bind that entity. If you do not have such authority, you must not accept these Terms or use our services on behalf of that entity.
Updates to Terms. We may update these Terms at any time. When we make material changes we will notify you by email to your registered address and post the updated Terms with a new effective date. Continued use of our services after that date constitutes acceptance. If you do not agree to updated Terms you must stop using our services and notify us in writing to close your account.
No Verbal Agreements. No verbal representations or promises made by any Algorei representative are binding unless confirmed in a signed written addendum to these Terms.
Algorei provides an AI-powered customer relationship management (CRM) and business automation platform for service-based businesses. Our services include automated client communication systems, lead capture and management, appointment scheduling, AI-powered conversation handling, automated follow-up sequences, invoice generation, and custom workflow automation tailored to your business.
Service Delivery. Services are delivered through a combination of our proprietary software platform and managed configuration performed by our team. Depending on your plan, our team may configure, build, and maintain automation workflows on your behalf. Access is provided via a secure web interface.
Service Modifications. Algorei continuously develops and improves its platform. We reserve the right to modify, update, add, or discontinue any feature at any time. We will make reasonable efforts to notify you of significant changes. Algorei is not liable for any modification, suspension, or discontinuation of services.
Beta Features. We may offer certain features on a beta or preview basis. Beta features are provided "as is" without any warranty, may contain bugs, and may be discontinued at any time without notice. Use of beta features is entirely at your own risk.
No Guarantee of Results. We make no guarantee that using our services will produce any specific business outcome, including increased revenue, leads, conversions, or customer retention. Results depend on many factors outside our control.
Accurate Information. When registering, you agree to provide accurate, current, and complete information about yourself and your business, and to update it promptly if it changes. Algorei reserves the right to suspend accounts where false or misleading information is provided.
One Account Per Entity. Each business entity may maintain only one primary account. Creating multiple accounts to circumvent restrictions or avoid fees constitutes a breach of these Terms. Algorei reserves the right to merge or terminate duplicate accounts.
Account Security. You are solely responsible for maintaining the confidentiality of your account credentials. You must not share login credentials with any third party. All activity occurring under your account, whether or not authorized by you, is your responsibility.
Unauthorized Access. You must notify Algorei immediately at contact@algorei.com if you become aware of any unauthorized use of your account or any security breach. Algorei is not liable for losses resulting from your failure to protect your credentials.
Team Access. Where you grant account access to team members, you accept full responsibility for their actions within the platform and their compliance with these Terms. You must promptly revoke access for individuals who leave your organization.
Setup Fee. A one-time setup fee is due upon commencement of services, before any configuration work begins. This fee covers initial buildout, configuration, and onboarding. The setup fee is non-refundable once work has commenced.
Monthly Retainer. Following initial setup, a recurring monthly retainer is billed on the same calendar date each month. The retainer covers ongoing service delivery, platform access, system maintenance, and support. Your first monthly retainer is due on the date your services go live.
Accepted Payment Methods. Algorei accepts payment via major credit cards, debit cards, and bank transfers where agreed in writing. All fees are charged in the currency stated in your service agreement. You authorize Algorei to charge your payment method on applicable billing dates.
Late Payment. If payment is not received by the billing date, a seven (7) calendar day grace period applies. After that, Algorei may: (a) suspend your access; (b) apply a late fee of 1.5% per month on the outstanding balance; and (c) pursue collection through legal means. Access is restored upon receipt of all outstanding amounts including late fees.
Refund Policy. All fees paid to Algorei are non-refundable, including setup fees and monthly retainers. Exceptions may be made at Algorei's sole discretion in cases of verified service failure entirely attributable to Algorei. Any approved refund will not exceed fees paid in the preceding 30 days.
Price Changes. Algorei may adjust pricing at any time with at least thirty (30) days' written notice via email. Continued use of the services after a price change takes effect constitutes acceptance of the new pricing.
Chargebacks & Disputes. If you believe a charge is in error, contact us at contact@algorei.com within 30 days. Initiating a chargeback without first attempting resolution with us constitutes a breach of these Terms. Algorei reserves the right to terminate your account immediately upon receipt of a chargeback and to pursue recovery of all associated costs.
You agree to use Algorei's services only for lawful purposes and in a manner that does not infringe the rights of others. The following uses are strictly prohibited:
Regulatory Compliance. All automated communications sent through our platform must comply with applicable anti-spam and telecommunications laws including the CAN-SPAM Act, GDPR, TCPA, CASL, and any other applicable local or international regulations. You are solely responsible for ensuring your use complies with all laws applicable to your jurisdiction and industry.
Consent Requirements. You must not use Algorei's platform to contact any individual who has not provided clear, informed, and documented consent to receive automated communications from your business. Algorei reserves the right to suspend or terminate your account if we determine you are contacting individuals without their consent.
Accurate Business Information. You are responsible for providing accurate, complete information about your business. Automation systems configured by Algorei rely on the accuracy of information you provide. Algorei is not liable for errors resulting from inaccurate information you submit.
Contact Consent. You are solely responsible for obtaining and documenting valid consent from every individual your business communicates with through our platform, and for maintaining records of how and when that consent was obtained. Algorei does not verify the consent status of your contacts and is not responsible for regulatory violations arising from your failure to obtain proper consent.
Industry-Specific Regulations. If your business operates in a regulated industry (including healthcare (HIPAA), legal services, financial services, or real estate), you are solely responsible for ensuring your use of our platform complies with all applicable regulations. You must inform Algorei of any industry-specific requirements before onboarding so appropriate safeguards can be discussed.
Content Approval. Before any automation workflow is deployed to your end-customers, you are responsible for reviewing and approving all content, scripts, messages, and communications sent on your behalf. Algorei will provide drafts for review and will not deploy live communications without your explicit approval. Once approved, you assume full responsibility for that content.
Updated Account Information. You must keep your account information, including email, phone, business address, and payment details, accurate and up to date. Algorei is not responsible for service interruptions or missed communications resulting from outdated information.
Algorei's Property. The Algorei platform (including all software, designs, interfaces, algorithms, workflow systems, automation logic, processes, documentation, and branding) is the exclusive intellectual property of Algorei, protected by applicable copyright, trademark, patent, and trade secret laws. These Terms transfer no ownership of Algorei's intellectual property to you.
License to Client. Subject to your continued compliance with these Terms and payment of all fees, Algorei grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform and automation workflows configured for your business, solely for your own internal business purposes during the term of your subscription. This license is immediately revoked upon termination for any reason.
Your Data. You retain full ownership of all data, content, and information you provide to Algorei or that is generated through your use of the platform ("Client Data"). Algorei claims no ownership over your Client Data.
License to Algorei. By using our services, you grant Algorei a limited, worldwide, royalty-free license to access, process, store, and use your Client Data solely to the extent necessary to provide, maintain, and improve the services you have contracted for. We will not use your Client Data for any other purpose without your explicit consent.
Restrictions. You may not copy, reproduce, distribute, modify, create derivative works of, or otherwise exploit any part of the Algorei platform without express written permission. Unauthorized use constitutes a material breach of these Terms and may expose you to legal liability.
Mutual Obligations. Each party agrees to keep confidential all non-public information disclosed by the other in connection with these Terms, including business strategies, pricing, technical systems, customer data, and financial information ("Confidential Information"). The Receiving Party shall use the same degree of care to protect the other party's Confidential Information as it uses for its own, but in no event less than reasonable care.
Exceptions. Confidentiality obligations do not apply to information that: (a) becomes publicly known through no breach of this Agreement; (b) was already in the Receiving Party's possession before disclosure; (c) is independently developed without use of the Confidential Information; or (d) is required to be disclosed by law or court order, provided prompt written notice is given and cooperation to seek a protective order is offered.
Pricing Confidentiality. You agree not to disclose the specific pricing, fees, or commercial terms of your agreement with Algorei to any third party without our prior written consent.
Survival. Confidentiality obligations survive termination of your account for three (3) years.
Uptime Commitment. Algorei makes commercially reasonable efforts to maintain platform availability 24/7. We do not guarantee uninterrupted access and do not provide a specific uptime SLA unless explicitly included in a separately executed agreement.
Scheduled Maintenance. We may periodically take the platform offline for maintenance and improvements. Where possible, we will provide advance notice via email or in-platform notification, scheduling maintenance during low-traffic hours.
Third-Party Disruptions. Algorei shall not be liable for service disruptions caused by failures in third-party infrastructure, connectivity networks, or other systems outside our direct control.
Incident Communication. In the event of a significant disruption, we will communicate status updates via email and, where applicable, through in-platform notifications. We aim to provide an initial response within four (4) hours of identifying a significant incident.
Liability Cap. To the maximum extent permitted by law, Algorei's total liability for any and all claims arising from these Terms or use of our services shall not exceed the total fees you paid to Algorei in the thirty (30) calendar days immediately preceding the event giving rise to the claim.
Exclusion of Consequential Damages. In no event shall Algorei be liable for indirect, incidental, special, consequential, punitive, or exemplary damages (including loss of profits, revenue, data, business, goodwill, or cost of substitute services) even if advised of the possibility of such damages.
No Business Results Warranty. Algorei does not warrant that use of our services will produce any particular business outcome. Results vary based on factors beyond our control.
As-Is Basis. Services are provided "as is" and "as available" without express or implied warranties, including warranties of merchantability, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded under applicable law.
Force Majeure. Algorei is not liable for delays or failures resulting from circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, war, government actions, power failures, internet outages, or cyberattacks. We will make commercially reasonable efforts to resume normal service as quickly as possible.
Client Indemnification of Algorei. You agree to defend, indemnify, and hold harmless Algorei, its officers, directors, employees, and contractors from all claims, liabilities, damages, and expenses (including legal fees) arising from: (a) your use of services in violation of these Terms; (b) content or communications you send through the platform; (c) your violation of any applicable law; (d) complaints or regulatory actions brought by your end-customers; or (e) your infringement of any third-party intellectual property rights.
End-Customer Responsibility. You are solely responsible for all interactions with your end-customers occurring through our platform. Algorei is not a party to any agreement between you and your end-customers and has no liability for disputes arising from those relationships.
Mutual Indemnification. Each party agrees to indemnify the other for claims arising directly from that party's own gross negligence or willful misconduct.
Termination by Either Party. Either party may terminate this agreement by providing thirty (30) days' written notice. Notice to Algorei must be sent to contact@algorei.com. Notice to you will be sent to your registered email address.
Immediate Termination for Breach. Algorei may terminate your account immediately without notice or refund in the event of: (a) material breach of these Terms; (b) non-payment after the grace period; (c) illegal or fraudulent use of services; (d) violation of our Acceptable Use Policy; or (e) any action posing a security risk to Algorei or other clients.
Data Upon Termination. Following termination, Algorei will retain your Client Data for thirty (30) days, during which you may request an export. After this period, your data will be securely deleted from active systems. Some data may be retained longer where required by law. Algorei is not liable for data loss after the 30-day retention period.
Surviving Obligations. Your obligation to pay outstanding fees survives termination and becomes immediately due. Sections 8 (Confidentiality), 10 (Limitation of Liability), 11 (Indemnification), 13 (Dispute Resolution), and 15 (General Provisions) also survive termination.
Non-Disparagement. Upon termination, both parties agree not to make false, misleading, or disparaging statements about the other to the public, press, or industry contacts. This obligation survives termination indefinitely.
Good Faith Negotiation. Before initiating any formal legal proceeding, both parties agree to attempt resolution through good faith negotiation. The party raising the dispute must provide written notice describing the nature of the dispute and resolution sought. The parties shall have thirty (30) days from receipt of notice to resolve the matter through direct discussion.
Binding Arbitration. If a dispute cannot be resolved through negotiation within 30 days, it shall be resolved through binding arbitration conducted by a recognized arbitration body agreed upon by both parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver. Any dispute resolution shall be conducted on an individual basis only, not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Algorei.
Governing Law. These Terms are governed by the laws of the jurisdiction in which Algorei is incorporated, without regard to conflict of law principles.
Algorei reserves the right to modify these Terms at any time. We will notify you of changes by email to your registered address and by updating the "Last Updated" date on this page. It is your responsibility to maintain an accurate email address in your account settings.
For routine or minor modifications (such as clarifications or changes required by law) your continued use of the services after the effective date constitutes acceptance.
For material changes that significantly affect your rights or obligations, we will require your explicit acceptance before you can continue using our services. If you do not accept material changes, you must notify us and terminate your account before the changes take effect.
Severability. If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and shall not affect the validity of the remaining provisions.
Entire Agreement. These Terms, together with the Privacy Policy, Security Policy, and any executed service agreement, constitute the entire agreement between the parties and supersede all prior agreements, representations, and understandings.
No Waiver. Algorei's failure to enforce any right or provision shall not constitute a waiver of that right. Any waiver of a breach does not constitute a waiver of any subsequent breach.
Assignment. You may not assign or transfer your rights under these Terms without Algorei's prior written consent. Algorei may freely assign its rights, including in connection with a merger, acquisition, or sale of assets. Any attempted unauthorized assignment is null and void.
Notices. All legal notices must be in writing. Notices to Algorei must be sent to contact@algorei.com. Notices to you will be sent to your registered email address. Email notices are deemed received on the day sent unless a delivery failure is received.
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